Core Terms

• Company and Legal Information
• Terms and Conditions of Sale
• Complaints, Disputes and CGSO Process
• Where We Sell and Who You Buy From
• Legal Hub
• Accessibility Statement

Returns & After Sales

• Return, Refund, Repair, Exchange and Cancellation Policy
• Warranty and Care Policy
• 60 Day Ring Resize Labour Benefit Policy
• Jewellery Care and Safety Guide

Orders & Payments

• Payments and Verification

Delivery & Fulfilment

• Shipping, Delivery and Collection Policy

Privacy & Information Rights

• Global Privacy Notice
• Cookie and Tracking Technologies Policy
• PAIA Manual

Product & Design

• Bespoke, Custom-Made and Client-Designed Jewellery Policy
• Production Media and Pre-Delivery Visuals Policy
• Insurance Replacement Valuation and Appraisal Policy

Seasonal & Operational Notices

• Seasonal, High Season and Closure Policy

Online Forms

• KYC Customer Verification
• Secure Document Upload
• Complaints & Disputes
• PAIA - Request about your personal information
• PAIA - Request for access to record

Offline / Manual Forms

• PAIA - Request about your personal information
• PAIA - Request for access to record

Links

• Online Payments
• Bank Confirmation

Appointments & Bookings

• Virtual Appointments
• Request a Call-Back
• Book a Showroom Visit

Online Shopping / Commerce

• Ralph Jacobs South Africa
• Ralph Jacobs New Zealand
• Ralph Jacobs Global / International