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Document code: RJ-LS-00
Version: 1.4
Version date: 29 September 2026
Effective date: 1 October 2026
Issued by: Ralph Jacobs SA (Pty) Ltd (reg. 2019/101093/07) and Ralph Jacobs NZ Limited (company no. 9334729) — see Where We Sell for which company sells to you
Buying from us
| Terms and Conditions | The main agreement between us |
| Where We Sell and Who You Buy From | Which Ralph Jacobs company you contract with, where we ship, and what tax and duty to expect |
| Payments and Verification | How you pay, when payment counts as received, refunds, and why we sometimes need to verify things |
| Shipping, Delivery and Collection | Getting your piece to you |
After you buy
| Returns, Refunds, Repairs and Cancellations | Changing your mind, and what happens when something is wrong |
| Warranty and Care | The guarantees the law gives you, and how to look after your jewellery |
| Jewellery Care Guide | How to wear, clean, store and inspect your jewellery, metal by metal and stone by stone. A printed copy comes with every purchase |
| 60-Day Ring Resize Benefit | Complimentary resize labour within 60 days — what it covers, and what it does not |
| Valuations and Appraisals | Insurance valuations and what they mean |
Made-to-order pieces
| Bespoke and Custom Jewellery | Commissioning a piece — approvals, changes, and why bespoke is different |
| Production Media | Progress photographs and videos, and what they do and do not prove |
| Seasonal and Closure Notice | High season and closure periods that affect lead times |
Your information
| Privacy Notice | What we collect, why, who sees it, and your rights |
| Cookie Policy | Cookies and tracking on our sites |
| PAIA Manual | How to request records from us under South African access-to-information law |
If something goes wrong
| Complaints and CGSO | How to complain to us, and how to escalate free of charge to the Consumer Goods and Services Ombud |
About the company
| Company and Legal Information | Registration details, addresses, ombud membership, and your right to cancel an online order |
| Accessibility | How we are making our websites accessible, and other ways to buy and get help |
| Version archive | Every version we have published, and the dates each applied |
Three things worth knowing
The version that applies to you is the one published when you ordered. Not a later one. Every version is kept in the archive with its dates, so you can always check what you agreed to.
Your checkout and order confirmation name the company you are contracting with. Orders delivered in South Africa are with Ralph Jacobs SA (Pty) Ltd; orders delivered to every other country are with Ralph Jacobs NZ Limited. See Where We Sell.
Local law wins. If anything here conflicts with a right your country does not let us take away, that right applies.
Ralph Jacobs SA (Pty) Ltd · Registration number 2019/101093/07 · VAT 4340289992
1 Kiewiet Street, Lake Umuzi Waterfront, Secunda, Mpumalanga, 2302, South Africa
Formerly Coscoroba Group Holdings (Pty) Ltd. Name changed 16 September 2026. Same company, same registration number.
Ralph Jacobs NZ Limited · Company number 9334729 · NZBN 9429052764752
Unit 4, 69 Boundary Road, Claudelands, Hamilton 3214, New Zealand
Both companies: telephone +27 87 551 7635
Sales: sales@ralphjacobs.co.za (South Africa) · sales@ralphjacobs.co.nz (New Zealand and Australia) · sales@ralphjacobs.co (international)
Warranty and repair claims: claims@ralphjacobs.org · Complaints: complaints@ralphjacobs.org · Privacy and PAIA: privacy@ralphjacobs.org · Legal notices: legal@ralphjacobs.org · Which address to use
Every legal publication issued by Ralph Jacobs, grouped by category. Each entry shows its current version, status and effective date. Superseded and withdrawn versions are retained permanently and stay reachable at their original addresses, so a version you accepted or downloaded in the past can still be read and verified.